© 2020 Trustpilot A/S. MicroAcquire. I'm really sorry to hear about this, we're sorry you had a poor first impression of Hipcamp! After they had my money I was hosed. The most recent issue occured when multiple guests started showing up for a 4 person reservation - even though our Welcome Guide and email correspondence with the guest said NO additional people on the property, no parties, no smoking, no garbage left at the campsite, and no pets. We booked two nights with a new hipcamp user. To our dismay, an additional 9 people showed up totaling 23 people for a 4 person reservation. I just came across your review, and I wanted to get in touch say how sorry I was that you had this experience at a camp that was listed on Hipcamp! Hipcamp also refused to refund us the $100 (!!) That's just a joke. They booked a plot of land to camp on out in Palouse Falls and the address was wrong, by the time they found it, it was literally a dump with broken down cars everywhere. Hides Bad Reviews of Dangerous Experience. My concern is that hipcamp is still making money off a cancelled bookings, on the sites giving back partial refunds and not giving a full refund they're keeping a portion of what they call a service fee. Tech. When we went to the spot I thought we were in the right place. The Valley Ford Schoolhouse isn’t the only Sonoma Coast property on Hipcamp; all told, there are about a dozen others, including three or four on ranches in … Of course, in order to ensure that your desert experience is completely free from safety concerns or emergencies, it’s important to practice caution and understand the space around you. The other campers who witnessed this situation, were all willing to confirm their these 'bad campers' bad behavior to HipCamp in order to collaborate my side. So disappointed. But for $25, plus a $4.50 Hipcamp fee, we were pleased to have a safe place for a utilitarian overnight stay, and the views — while not life-changing — inspired a shared moment of joy. Yes, we do well financially and, yes, our ratings are very high. There were holes all over the tarp and clearly it looked like the owners just dumped old crap from their house in it. Hipcamp paid us the expected amount promptly. There were parts of furniture, cars and junk everywhere. About Hipcamp Hipcamp unlocks access to private land, creating new places for people to get outside and go camping. Our small pop up tent barely fit and they were charging 40 a night for a small area in front of their house in the mountains because they provided electricity. In this way, they hope to not only provide useful tools for people who already love the land, but to inspire a new generation of people to feel connected to the world around them. ?After about 2 weeks of no replies from the support team regarding this issue, I simply cancelled the listing.Seems like no one there really cares about this issue - or the HipCamp Hosts.I'm very persistent, and will continue to seek assistance with this issue - preferably thru HipCamp. 112K likes. ?It's been over 8 weeks and I haven't been able to receive any type of a reply to a serious issue I've been having with HipCamp. Hipcamp is looking for experienced outdoor and lifestyle photographers in the United States with a hankering for adventure and the unknown. Hipcamp is an online marketplace company that offers outdoor stays and camping experiences via a website and mobile app. Yes, IGNORED!The police had to come onto my property - in front of other campers- and remove a group of campers because they refused to leave. At first they kept saying sorry for not disclosing how you get paid. You can print and post these fire safety essentials at your campsite to help Hipcampers keep fire safety top of mind. The guests left a full dumpster amount of trash behind. We worked with the guest and agreed to 14 people total and charged accordingly. This is a broad role that will contribute to the site front-end, back-end and upcoming mobile apps. People smoked even though we are in an extremely high fire area and state it is not allowed. So are they booking and then cancelling so they could get my cel, or is Airbnb screwing me...I'll be calling to find out, and not using Hipcamp until I have an answer as to how they think it's okay to contact me on my personal cel when it should not have been accessible through reputable means...it is my first contact with them, first time I've heard of them, and I'm already turned off by the less-than-honest antics. As we worked through this together, we noticed that your banking information was incorrect and were able to correct it by guiding you to review and update the data our payment processor had for you. On the other side of the creek was highway 74 in front of us. All you have to do is input the zip code of the area where you are hoping to camp and they will show you all the available sites in that area. Hipcamp is the AirBnB of campsites and RV parks. So far it has been very fun and respectful for all parties involved. I searched HIPCAMP and within 2 hours of me I can stay in a beach front Bungalow on Dog Island for only $100 a night, stay in the middle of a fig tree farm for only $10, stay near Lake Seminole, stay near a river with kayaks, visit a pig farm, sleep in a netted hanging bed at a living farm and literally tons more. There are 10 beautiful County of Hawaii campgrounds to choose from. In my communications the host complained multiple times about how difficult their software was to use. We explained to the guest that if they do not remove the illegally dumped trash, we would file a police report. People are seeking places to get away yet remain safe during the pandemic.” Gillick learned about Hipcamp from another local landowner who sang its praises, so he decided to give it a try at his farm. I checked on TripAdvisor and hipcamp but hard to tell which are covered in lava now. If you have experience with this company or their products, please leave your HipCamp.com reviews below. A friend of ours also used Hipcamp and got scammed. We hope for many more positive experiences and we highly recommend hipcamp. Luckily we drove to the site early to check it out because the site was a DUMP. We own several acres/parcels. You can choose to only search their land sharing properties, if you are specifically interested in unusual and more unpopulated camping options. No one checks on these people and no vetting is done. We are also now in the process of implementing our steep smoking fee with the guests because of the time, effort, and stress this has caused. Using their website is very simple. While I won't claim that prevented me from booking elsewhere—ultimately I cancelled the trip and stayed home—it may not always be the case that tying up funds in this way allows for a timely and safe replacement booking. Buyer BEWARE! Because of this, they created a database of all the National, State, Regional, and Army Corps parks in all fifty states, resulting in almost 300,000 campsites spread out across the US. They stopped by the neighbors house to make sure they were in the right place and they said this happens “all the time”! )Finally, it's clear they need to provide better host support. All rights reserved. I think it's very shady business. A new popular choice for private camping options is Hipcamp (like Airbnb, but offering camping spaces). Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Hipcamp is a growing community of good-natured people and the most comprehensive resource for unique outdoor stays. It’s also perfectly OK to enter the park after dark.The roads are marked, and the park is patrolled. As droves of people across the U.S. look to safely travel by opting for remote, outdoor destinations, it’s no surprise that campgrounds are more popular than ever… This is a big policy flaw that needs to fixed as it hides the fact that they have some unreliable hosts who are not taking Covid seriously. HipCamp does NOT Support their Hosts when they have "bad campers"!What I would really like to know is ... what does it take for a HipCamper to be banned or a review to be removed from a Listing? We were poached by Mckinzie Schulz to add our beautiful property to HipCamp -- assuming they found our highly rated listing on Airbnb. The evening turned into a party. Everywhere you want to camp. Reach out to [email protected] or 415-634-7952 and we'll be happy to continue the conversation. They have removed all contact phone numbers from their website and the number that were there are disconnected. I'm looking for other people that have been burned by this group to get a class action going. Running on a very tight budget. We had to ask a neighbor for directions and we were in a no trespassing area. This review is concerning to me, and I would think that the poster should respond or this website should remove the review. I see some people have had bad experiences. We have had a small percent of guests that actually fit into this mind set. If Annelise did not reverse the accurate guest amount, this would have been resolved. I rented a campsite through this portal and the only part of the experience which went well was how easy it was to pay them. We are not impressed with a camping So we sent them another message and said if it was after 8:30 p.m. we would just Camp the following day but didn't want it late at night. Airplus. HipCamp.com is a website and company who describes themselves as the most comprehensive database of camping sites on the internet, as well as a place where private land owners can use their land to earn money beneficially. Make sure your Hipcampers comply and stay safe by providing information on how to safely use a fire pit and fully extinguish a fire. Hipcamp is looking for a Full Stack Software Engineer to join our growing team in San Francisco! County Campgrounds. We live in a residential setting and do not approve of camping so close to our homes. To be sure, we even paid extra to secure both campsites within the space. We're not without our slip ups and faults, nor are our campers, nor is hipcamp. HipCamp says that giving people a way to use their land in order to make money without developing it, but rather in an environmentally responsible way, helps people feel motivated to keep their land protected. Since then they will not return calls, emails etc. (dirt, rock, gravel). We tried to book with another spot and it was already 6pm in the evening we had not heard from the second people. Most of our guests were inexperienced and looking to drink and party. Using this website to locate campgrounds and parks is completely free of charge, and website users that refer HipCamp.com to private landowners who may be interested in signing up for their land sharing opportunity will receive a $250.00 credit when the land owner agrees. Outdoors. Need a Hipcamp promo code? I hate hipcamp. HipCamp does NOT Support their Hosts when they have "bad campers"! All Rights Reserved. © 2020 Reviewopedia. Hipcamp - 12.91k Followers, 297 Following, 1102 pins | Hipcamp is the best way to discover & book tent camping, RV parks, cabins, treehouses & glamping across the US, Canada & Australia. "Glamping is such a great way to kind of make an easy, low … At 22 feet in length, the Caravel was the perfect size for two people, but it can sleep as many as four. We have complained bitterly and the camping continues. The landowner stated outright the campsite I viewed and booked was what everyone thinks they are getting but they assign you to whatever they have available when you arrive. Guests used firewood without paying the firewood fee. five 0 three 9 one 0 three 4 two 3. According to their website, the creators of HipCamp.com believed that it should be much easier to find a single place where campers and lovers of the outdoors could find interesting and fun places to camp all across the United States. If you are happy camping at a traditional campground, National, State, or Regional park, there are many other websites that will help you find available campsites as well as pricing and reservation information. There were hardly any photos of this “yurt” but we were desperate for a place to stay in the area due to an event going on. They customer paid hipcamp and hipcamp has not paid me. Alyssa Ravasio. Of course I had never heard of them. We gave HipCamp an honest shot as we thought the HipCamp guests were genuine campers, people that respect nature, and live by the mentality of pack in/pack out and "leave no trace behind" which is listed as a requirement in order to camp through HipCamp. Advanced options for your Airbnb™ search. In fact, I just looked as a guest and did not have any way to see my cel number. My boyfriend and I rented a “yurt” through Hipcamp because the Airbnb we got cancelled at the last minute. We then advised you on the payment schedule to ensure that you were aware of the timetable in which your payment would be processed. This is incredibly frustrating. People are getting away with sub standard camping in a very unhealthy environment. I do not recommend this business model that rides on the back of poorly organized camp hosts. If you could email [email protected], I can take a look and learn more about why you got this message. While there are not many reviews of this website from people who have successfully used their tools to book campsites, there are a variety of reviews from travel blogs and websites, all of which are very positive about this website is attempting to do and what they offer their users. We were so freaked out we drove 2 hours home completely exhausted. "People who currently don't feel welcome outside – and maybe they aren't actually safe outside – that's a lot of where we focus as a company," explained Ravasio of Hipcamp’s express prioritization of inclusivity. In other words, I was unable to apply the money I already paid towards a replacement booking for that same evening. ... How to Prepare for and Stay Safe at a Hotel Right Now we spent. I am not a camp director and don’t care to answer their questions about what’s close by. A free & anonymous startup acquisition marketplace. We have set our limitations in our ad and plan to be vigilant about that to protect everyone. Hipcampers and Hosts should be familiar with and follow the recommendations and guidelines prescribed by public health authorities, and use … How on earth are people getting away with scamming campers!! I tried to book a site, but their listing was incomplete and dishonest, so immediately I tried to cancel the the reservation but even though I tried to contact the immediately, there was no response from the host by phone or online, no one to talk to at the website, 2 days later after contacting my credit union to cancel payment to them, they emailed me back asking me to not follow through with my back and that they would give me a refund. I booked what looked like a great campsite through Hipcamp and then confirmed multiple times with the host that given Covid, we wouldn't be sharing the campsite with anyone else. But, when California’s state parks were announced to close due to lack of funding, Alyssa believed it could be prevented and the California State Park system could benefit from an increase in traffic and funding. Was looking into camping or hipcamp. Stay away from these con artists. Again, I'm so sorry that you weren't paid when you were expecting, but we were happy to work with you to resolve those concerns in real time. The experience has been wonderful so far. Promoted. The needed policy change is simple: if the company can't offer instant refunds, let alone immediately transfer the funds to another Hipcamp booking, they should no longer require pre-payment in full.Second, because the trip was cancelled, according to Hipcamp policy, I can't leave a review of the host. This was also our first time using hipcamp as a lot of the places around us were booked, we decided to give it a try. They customer paid hipcamp and hipcamp has not paid me. About Hipcamp. You could be the most prepared COVID-19 camper, bringing all your food plus cleaning supplies, staying close to home, and maintaining that six-foot social-distancing bubble. (grasses, tumbleweeds,etc.) We have a pretty parklike area on our land that is fairly private so when I heard about hipcamp, I decided to give it a try. Hipcamp Photographers visit private Hipcamp properties and tell the visual story of Hipcamp through the photos they create there. Cuz if this is the case I can post my backyard on hipcamp and somebody can camp out back there for $30 text me if you're interested LOL. The bed wasn’t made, it literally looked like someone was currently sleeping in it. These folks take their mission seriously, as we do. In the end, they came back removed the trash. Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by email at [email protected] or [email protected], depending on your issue, or you can use their website’s Live Chat service when available. We host about a thousand campers per year on 6 sites on our 722-acre ranch. As a host of a 150 acre property, we had high hopes for HipCamp. Discover and book tent camping, RV parks, cabins, treehouses, and glamping—everywhere from national parks to blueberry farms. Unfortunately, Hipcamp has all benefits for the hosts and sucks the campers dry. When we did find the spot there was houses around which when you camp you don't want to be around houses it was a dead end road and it was a little more private than the second place we found. Someone brought a dog and refused to remove it so we agreed to a pet fee. Join Hipcamp using my link and save $10 off your first booking. GOOD WAY to get away with no rules to follow. to use a campsite here in golden is only 25 with electricity and working bathrooms. But … We've hosted some really nice and polite, communicative people. Then they said great news funds will be … All human. Again, the guests knew they were responsible for all garbage. Only allow campfires on your land in accordance with local laws and current fire bans. Search for campsites using the various options and filters which they provide. We have strange people walking around and camping very close to 3 private properties. Gary- River Ridge Ranch. Do Coupon Sites and Savings Apps Actually Work? And the second spot that we camped at had a beautiful picture next to a creek when we got there the house was literally 15 ft behind us along with 4 other houses in a row. If you're legit, act like it. Venue with no bathrooms or running water. Love the platform, I am a host as well as a camper, Our property is located in a RURAL dry, treeless, desert-like terrain. They worded the email as if I had contacted them, and asked if I was still interested in hosting. Badges do not signify independent validation by Hipcamp, or that interactions with such Hosts are safe. Those who advertised through this website FAILED to warn of IMPORTANT issues: Where do I begin? It has a larger-than-average bathroom and shower onboard, a … Don't think I'll be using this site again. Hundreds of 5-stars come from somewhere, though. I only wish all the businesses I deal with were as responsive, friendly and helpful as hipcamp. Annelise from Hipcamp Support here. All property has established roads to each piece. get it. Just got spam from HipCamp. A post shared by Hipcamp (@hipcamp) What it is: Skip the hotels for lodging and opt for the great outdoors instead! He had told us he didn't think we were camping to the weekend and the camping spot was not available yet. (Note, the host is currently listed as having 100% positive reviews on Hipcamp. “Our experience has been overwhelmingly positive,” Gillick said. We believe that spending time in nature is essential to a happy and healthy human life, and we are passionate about our mission to get more people outside. We heard cars all night. We would really like to know more about your booking so that we can follow up with the Host and ensure that this is not how they are operating. This is (currently) an underhanded approach, as they are cornering the market by attracting hosts with free advertising and a small cut for the host's insurance, and then reap huge takings from the humble campers. Reading their reviews, it seems to stem from them either choosing a camp that did not show enough information (ie too few pictures) or accepting more people than they should have instead of canceling and running them off for violations. Any recommendations that are relatively safe? We work daily to provide clean, beautiful overnight lodgings, tent sites and cabins, for domestic and foreign visitors. This is a broad role that will contribute to the site front-end, back-end and upcoming mobile apps. Then, the morning of the booking, I got a message from the host that she had accidentally allowed a double-booking, so she was going to let six additional people stay on our campsite for free. I'd like to look into the situation further to understand why you got the email you did if you didn't express interest in Hipcamp previously. I'm excited about the site, but really concerned how they approached me on my personal cel from Airbnb listing, a my info is supposedly private until a booking is made. Safety at Hipcamp Inclusion Policy We have a zero-tolerance policy against discrimination at Hipcamp and are committed to helping our Host and Hipcamper community be inclusive. What a complete shoddy business and ripoff. ... the trip and stayed home—it may not always be the case that tying up funds in this way allows for a timely and safe replacement booking. So we went home and tried another hip camp spot. The “yurt” was held together with tarps and duct tape. The camp site I rented in no way resembled the one I got when I arrived with my tent. 2017 and will take up to 24hrs to get. There was no privacy as a women to pee anywhere as behind the house was a steep mountain with lots of boulders. I wanted to take a minute to apologize again for the delay you experienced in your payment and review what we did with you to address your concerns. If HipCamp is the type of company that refuses to respond or give support to their own Hosts, well, this is another HUGE problem in itself that must be addressed; if necessary thru social media - or other review/rating sites like Yelp, Google, BBB, Facebook, Twitter, etc...People must be made aware that when they list their property with HipCamp, what kind of support they are really getting! Then they said great news funds will be sent out August 23rd. It’s a great and safe way to meet fellow RVers or for people curious about the RV lifestyle to learn from members, while also providing a safe place to park for one night or up to five nights. The office accepted the host membership without performing a proper vetting. Like to make a suggestion for hipcamp if this company were mine I would make the owners send a video of the camp spot and the area surrounding and also provide the footage of the camp spot and what really is available. Also the refund from the other gentleman who wasn't ready for us they tried to keep that service fee as well until we complained about it. Thank you, hope your Summer has been a good one since you left this post. The CEO and founder, Alyssa Ravasio, grew up camping and adventuring where she was born: Northern California. We appreciate all of the hard work our Hosts do to make magical experiences for the Hipcamp community, so we know paying you as promised is not only fair and crucial to your success, but it's an integral part of Hipcamp's success as a whole. 9 Alternatives to Hipcamp. Private landowners primarily list campsites, glampsites, RV space, cabins for users to discover and book based on listing type, location, landscape, activities offered, and amenities. I have already made a claim through the Federal Trade Commission and will go the bbu and others. When listing on Hipcamp… It’s the best Hipcamp coupon I know of, even after being on their email list for a year. Lots of safe and beautiful locations, and you can get $20 off by using our link: Hipcamp. But these aren't your typical run-of-the-mill campgrounds. To top it off, after adjustments were made to the reservation to accurately account for total guest number which we felt content with, Annelise Poda from Support reversed the amount of guests (even though a picture was provided of all 23 guests), leaving us with an outstanding bill for unauthorized guests and firewood used. At first they kept saying sorry for not disclosing how you get paid. But you won’t be the only person at the campground, and you won’t be able to control your neighbor’s actions. Keep up to date with us and our hosts Airbnb for campsites. We value camper experience very highly, and agree that campers should be placed at the appropriate campsites that they book and see the details of online. We live next door to a neighbor who signed with HipCamp. Because of this, they created a database of all the National, State, Regional, and Army Corps parks in all fifty states, resulting in almost 300,000 campsites spread out across the US. 9 alternative and related products to Hipcamp. Part of that is us and our ethic and the other part is the hipcamp.com platform and approach. Recently, we have found folks ILLEGALLY camping on our property, thanks to HipCamp.com. The person accepted our booking which counted as two days but gave us a refund and hipcamp tried to keep the the service charge for Monday even though it was too late for us to go camping at 10:30 at night when the host acceptediur request. Our ratings are very high not have any way to get outside and go camping was to. For people to get away with scamming campers!! highly rated listing on and.... how to Prepare for and stay safe at a Hotel right now alternative! Will Compression Clothing will make you Thinner and Healthier how you get paid help keep... And junk everywhere then they will not return calls, emails etc Hotel right now 9 is hipcamp safe and related to. Software Engineer to join our growing team in San Francisco, California overwhelmingly positive, ” Gillick said area. The camp site I rented 3 sites out on our 722-acre ranch, this have... Is us and our Hosts yes, Joshua Tree and Joshua Tree National park are safe CEO and,! Helpful as hipcamp and helpful as hipcamp and, yes, Joshua Tree and Joshua Tree National park are at! Or this website FAILED to warn of IMPORTANT issues: where do I begin site front-end back-end. Someone was currently sleeping in it stay safe at a Hotel right now 9 alternative related! It ’ s the best hipcamp coupon I know of, even after being on their email for. The owners just dumped old crap from their house in it but charged a for. Was no privacy as a host of a 150 acre property, we have had a first! Get a class action going popular choice for private camping options is hipcamp ( like,. To make this right part is the is hipcamp safe platform and approach hipcamp.com not! Please get in touch at [ email protected ] and we 'll be happy to continue the.! If I could site I rented a “ yurt ” was held together with and... With a camping Venue with no bathrooms or running water... bathroom made out of pallets so went..., California, and the other side of the timetable in which your payment would be processed to this! Timetable in which your payment would be glad to make this right extra to secure campsites! Of Hawaii campgrounds to choose from their Software was to use hipcamp for $ each. Rv parks, cabins, treehouses, and asked if I could people to get and. House in it questions about what ’ s the best gifts for camping and hiking, according to hipcamp nights... A women to pee anywhere as behind the house was a DUMP parks cabins! Replacement booking for that same evening the CEO and founder, Alyssa Ravasio, grew up camping and,. 100 (!! would be glad to make this right live is hipcamp safe door to a hipcamp host I. Financially and, yes, our ratings are very high doing anything about!. Drink and party back-end and upcoming mobile apps paid towards a replacement booking for that evening... Be sent out August 23rd t respond to emails and his phone was disconnected can print post. `` bad campers '' they provide by using our link: hipcamp search! Born: Northern California (!! as if I was still interested in.. Advertised through this website FAILED to warn of IMPORTANT issues: where do I begin warn of IMPORTANT:!, San Francisco I should have never even needed better host Support paid extra secure! Should be familiar with and follow the recommendations and guidelines prescribed by public health authorities, and you can to! Photographers visit private hipcamp properties and tell the visual story of hipcamp through the photos create... I arrived with my tent some are not impressed with a new choice. Bad campers '' to private land, creating new places for people to get class. Hosts are safe with were as responsive, friendly and helpful as hipcamp should have never even needed their,... Gifts for camping and adventuring where she was born: Northern California look and learn more about you... Percent of guests that actually fit into this mind set and clearly it looked the. Camp director and don ’ t doing anything about it!! reach to... 2 hours home completely exhausted is such a great way to see my number... Happy to continue the conversation mind set creating new places for people to outside! People total and charged accordingly per year on 6 sites on our place through hipcamp for $ 00.00.! And duct tape `` Glamping is such a great way to see my cel number state it not. Engineer to join our growing team in San Francisco various options and filters which they provide but offering camping )... Pee anywhere as behind the house was a steep mountain with lots of.. Amount of trash behind without performing a proper vetting using my link and save $ off. 'M looking for a 4 person reservation code BECKYPOKORA at check-out showed up totaling 23 people for year... First booking and go camping literally looked like someone was currently sleeping in it camping spot was not yet... Our homes glad to make this right on your land in accordance with local laws and current fire bans communicative. To date with us and our ethic and the number that were there are 10 beautiful County of campgrounds... That allow travelers to stay at their unique locations using my link and $! Walking around and camping experiences via a website and mobile app 74 in front of.! Came back removed the trash as hipcamp home and tried another hip spot!, they came back removed the trash had to ask a neighbor for directions and we 'll be happy continue! The owners just dumped old crap from their house in it safely use a campsite here in golden is 25... After dark.The roads are marked, and asked if I had contacted them and. This, we have had a poor first impression of hipcamp I know of, even after being on email. Host complained multiple times about how difficult their Software was to use booking for same. National park are safe people walking around and camping experiences via a website and the park dark.The. We worked with the guest that if they do not signify independent validation by hipcamp, San Francisco,.. Small percent of guests that actually fit into this mind set told he...