Re-hire all existing staff and recruit new staff to fill shortages. General Manager Resume Project Brief. MS Excel, Word, PowerPoint, and electronic scheduling and e-mail systems. Secured new business and expanded the client base by planning and executing dynamic marketing and advertising campaigns with trade papers, local newspapers, and the Chamber of Commerce. Holding them accountable for results and rewarding them accordingly, Ensures all departments are profitable and maintain strong working relationships, Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses, Produce monthly financial reports and know at all times where the hotel stands against the budget, Ensure the cleanliness and safety of the hotel and its assets through enforcing and maintaining a preventative maintenance program, Bachelor’s degree in Hospitality, Accounting/Finance, or Business Administration strongly preferred, Approach all encounters with guests and team members in a friendly, service-oriented manner, Actively involved in the local community and builds strong relationships, Managing Front Office, Housekeeping, Security, and all hotel operation, Inspecting guest rooms to ensure immaculate cleanliness, Maintaining the safety and security of the guests and their property, Recruiting, hiring, training and mentoring employees to reach their highest potential and goals, Keep leadership team, owners, and property stakeholders updated on property performance in the areas of financials, guest satisfaction, and team member engagement, Energizing and motivating employees to support a culture of openness/directness, teamwork and continuous improvement, Must be available at irregular hours as needed, Developing clear and realistic goals and priorities for the property to ensure the highest level of guest service, employee satisfaction and profitability. We are looking for a self-motivated and results-driven General Manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. This Hotel Manager job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. Again, this job wants experience. Professional Summary. Looking for cover letter ideas? Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Oversee pre-opening operations for new hotels, brand and ownership transition projects, and day-to-day management for established locations. Work Very closely with the hotel owners and other stake holders. Managing budgets and financial plans and controlling expenditure; 2. A resume is the best way to demonstrate why you are the perfect candidate for the position because it provides your relevant skills and experience. Assess asset for immediate needs and risk factors. Handling complaints, and oversee the service recovery procedures. Available in. Developed, implemented and sustained aggressive solicitation program focusing on increasing business. Preparing working schedules and for staff; helping new staff to perform their duties. Hotel Manager job title. If you want to write a general manager resume that lands you a job, your resume has to cater to the specific needs of a company, and there are three things you should have in mind: Industry: a general manager in a hotel and a general manager of a convenience store chain have something in common, but are different at large. A energetic, talented and driven hotel manager with a real passion for delivering a first rate service to guests and maintaining excellent relationships with them to encourage repeat business. Strategically positioned the properties to grow from a loss of $1.2M to a profit of over $1.3M within 16 months; resulted in a continuously increasing profit of $2.21M to date. This general manager sample job description can be used to create an application that will attract the best qualified candidates and convert them into applicants. Search for: hotel general manager job description resume. Actively involved in the local community and builds strong relationships. View our simple resume example for hotel general manager. The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. Responsibilities also include the hiring, training, coaching and mentoring of team members. Review the job description and take note of phrases and words that define the job, such as “excellent presentational skills.” You can also study the company website to find words that represent the company’s goals and values. GM or Director of Sales, A Bachelor's degree is not required but greatly preferred, Submit quarterly plans and actions for operations of the property, Develop management and staff programs to increase guest satisfaction, Encourage Essential Principles of Service through out hotel - provide internal and external guest service that goes beyond expectation, Support the RLH Mission - creating the most memorable guest experience possible, Aid department managers with procedures, service standards, goal setting and daily duties, Participate in appropriate industry related community and State organizations, Represent the hotel in public speaking forums, Show them you CAN, show them you CARE; following all essential principles in the Little Red Book, The listed items may not be the only duties performed in this position - there will be other duties as assigned, Thorough knowledge of computer systems: i.e. Though this field of work is admissible to all graduates and those with an HND, a degree in the following areas can increase your chances: Business with languages; Business or administration; Hotel and hospitality management; Travel, tourism or leisure studies. Download Hotel General Manager Resume Sample as Image file, Manage all aspects of the hotel environment through a team of assistant managers and service members, Contributes to the successful development of the Hotel Staff, Builds and maintains relationships with key Clients. Guide the recruiter to the conclusion that you are the best candidate for the hotel general manager job. ft. banquet space and four outlets: Dining room, bar lounge, roof deck dinning and coffee shop, Awarded company's cost containment award in 2008&2009, Implemented guest satisfaction program, allowing hotel to improve standards with scores over five years at 90%, Successfully oversaw four phases of renovations during six year span. 817 Hotel General Manager jobs available on Indeed.com. Hotel General Managers ensure the smooth and efficient operation of their hotels. By reviewing job description examples, you'll be able to identify what technical and soft skills, credentials and work experience matter most to an employer in your target field. Setting and achieving sales and profit targets; 4. Luke Evans 3323 Woodward Ave, Austin, TX 48227 • (313) 624-4441 • [email protected] Duties and Responsibilities. Increased Room and Food & Beverage revenues by 30% over the previous year through the development of new strategies and effective management of programs. Relevance. If it seems quite long, that was our intention. Manages day-to-day operations of the hotel; plans and organizes work schedules, communicates goals and objectives to managers and staff, complies with and advises staff of hotel policies, guidelines and procedures. 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